About Our Store

Q: Who is Cheap Rider Essentials Store for?
A: We cater to English and Western riders worldwide who value quality equestrian gear at affordable prices. Whether you’re preparing for competition, trail riding, or training sessions, we offer essential equipment for riders at all levels.
Q: What’s your store style?
A: We’re a rider-focused, no-frills essentials store that prioritizes functional equipment over flashy accessories. Our products are carefully selected for their performance and durability, offered at prices that won’t break your stable budget.

Products

Q: What types of products do you offer?
A: We specialize in essential riding equipment including:
  • Protective Leg Boots
  • Reins
  • Saddle Accessories
  • Saddle Pads
  • Spurs & Spur Straps
  • Stirrups
Q: How do I know if a product will fit my horse?
A: All product pages include detailed sizing information. For protective boots and saddle pads, we provide measurement guides. If you’re unsure, our equestrian customer service team (fellow riders themselves) can help – just email [email protected].

Ordering & Payments

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, excluding some Asian and remote regions. During checkout, you’ll see if we can deliver to your location.
Q: What are my shipping options?
A: We offer two reliable options:
  • Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arrives 10-15 days after dispatch
  • Free Shipping (orders over $50): Via EMS, arrives 15-25 days after dispatch
All orders take 1-2 days to process in our Indianapolis warehouse before dispatch.
Q: How can I track my order?
A: You’ll receive tracking information via email as soon as your package leaves our facility. This allows you to monitor your shipment’s progress and plan for its arrival.
Q: Why does international shipping take longer?
A: While we handle all customs documentation, international shipments must clear customs in the destination country, which can add time. We recommend ordering well before you need your gear, especially before competitions or planned trail rides.

Returns & Exchanges

Q: What’s your return policy?
A: We offer 15-day returns from the date of receipt for unused items in original condition. Simply email [email protected] to initiate a return. Once received and inspected, we’ll issue your refund.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Customer Service

Q: How do I contact customer service?
A: Our rider-centric support team (yes, they ride too!) is available via email at [email protected]. We typically respond within 24 hours.
Q: What’s your physical address?
A: Our warehouse is located at:
1419 Elk City Road, Indianapolis, US 46250
(This is not a retail location – we operate online only)

At Cheap Rider Essentials Store, we’re committed to getting quality equestrian gear to riders worldwide without the premium price tag. Ride on with confidence knowing your essential equipment is on its way!