At Cheap Rider Essentials Store, we’re committed to making your equestrian shopping experience seamless from checkout to delivery. Whether you’re outfitting yourself or your horse, our policies are designed with the global rider in mind.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your equestrian gear arrives safely.

Shipping Options & Timelines:

  • Standard Shipping ($12.95):
    • Carriers: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times may vary depending on customs processing in your country. We recommend ordering well in advance for time-sensitive needs.

Our Hassle-Free Returns Policy

We stand behind our quality equestrian products including protective leg boots, reins, saddle accessories, saddle pads, and stirrups. If something isn’t quite right, here’s how our returns process works:

Return & Exchange Basics

  • Timeframe: 15 days from receipt of order
  • Condition: Items must be unused, in original condition with packaging
  • Proof of Purchase: Required for all returns
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on spurs & spur straps that show signs of wear or have been used.

Step-by-Step Return Process

  1. Contact Us: Email our Rider Support Team at [email protected] within 15 days of receiving your order
  2. Complete Request: Use our template below to provide all necessary details
  3. Wait for Approval: We’ll respond within 2 business days with return instructions
  4. Package Securely: Use original packaging to protect items during return shipping
  5. Ship Back: Send to our address at 1419 Elk City Road, Indianapolis, US 46250
  6. Receive Resolution: Get your refund or exchange after we process your return

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Cheap Rider Essentials Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) for return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Number – optional]

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Details

  • We’ll ship your replacement once we receive your return
  • For higher value exchanges: You’ll need to pay the difference
  • For lower value items: We’ll refund the difference

Important Notes

  • Return Shipping: Customers are responsible for costs unless the return is due to our error (wrong item or defective product)
  • Tracking Recommended: We can’t be responsible for items lost in transit
  • Damaged Items: Contact us immediately at [email protected] with photos for replacement

Our Rider Support Team is always here to help with any questions about shipping or returns. We’re dedicated to ensuring you’re completely satisfied with your equestrian essentials!

Happy Riding,
The Cheap Rider Essentials Team